Cracked Gadgets - Floyds Knobs, Indiana

Mercy Bruce

I had a great experience here when I went in to get my husband’s iPhone repaired. It had been run over in the road and the LCD was completely smashed to shards. The customer service was great. Sheldon was very professional, polite and efficient. The pricing was straight-forward and affordable. They had the needed replacement parts in stock and they were able to completely repair the phone the same day. It’s as good as new. I will definitely use them in the future and refer my friends and family to them as well.

David Haley

My MacBook seemed to need a new battery. It wasn’t charging fully, and the battery would die pretty quickly after unplugging it. I took it into this place and explained what was happening to an employee, not the owner. I told them I’d like them to diagnose the problem(s) and not just take my uninformed word for it. I am not a computer expert. Just simply a user. The employee was decent enough, but the owner needed to be the one to diagnose. So, I left my computer and was told the owner would call me back with an update. About a week later the owner called me and said “So I hear your looking for a batter replacement quote?” And quoted me somewhere around $180 I believe to replace the battery. And I said well, yes, but that was just my guess at the problem. Did you do any diagnostics? He beat around the bush a few times basically only saying that "This is usually what happens when the battery goes bad. But we can change it and see if that fixes it." And I said again, did you diagnose anything? And he said no but it seems like the problem. So, because of the cost and because of lack of understanding and the lack of any kind of professional diagnosis, I finally just took it into the Apple Store. And after about 30 minutes of working with an Apple employee, an update to a couple of systems, my MacBook was working perfectly fine. For free. It just needed some updates. So if you just want to waste time and money for no reason then this place is probably fine. If you just want a half-baked solution with no basis in any kind of diagnostic logic, then this place it probably fine too. Otherwise, go somewhere else.

Ghost King

They did an amazing job upgrading my SSD to a 2 terabyte drive. Got it back within 3 days since I gave them the upgrade part. I will 100% be coming back. Must go to place to fix or upgrade stuff.

Crystal

I had my motorola screen replaced. First of all it took 5 days, then I get it back and within 2 days the entire screen just fell out. I've had that happen with a phone before and I glued and taped it back together and it worked. However this screen would not work again. So it was a little cracked and not working. They gave me a "discount" so minute I don't remember what it was. I still paid 100$ . So I bought another phone off amazon so I could just transfer everything and in the mean time use my work phone. I left the twice fixed phone at home so it wouldn't get damaged. This is gonna sound so stupid,but I was checking my email and I guess touched it wrong and it cracked and continues to spider web everyday while getting less and less responsive. It hesitated constantly when I first got it back,they didn't cut me a deal on the 2nd fix,it spontaneously cracked while I was using it, and now it's junk. I was so happy to for once have a spare phone..HA! I'll never go to cracked gadgets again! I got a new phone cheaper than what I spent there. Oh and to top it off,the slide where the sim card goes ,wasn't in the phone when it came back. LOL! They suck ,they don't care and what happened the first time with my phone should not have been just dicounted,the screen came out! Not busted ...came out and I had to pay for it to be fixed. Whatever screw this place...no stars

Adam Wheeler

After finding the place (GPS guide was not very helpful)and walking in, I was promptly greeted by the tech who checked out the phone, asked pertinent information regarding the phone, and outlined the cost and warranty terms they provide for the service.

Was told the wait time would be roughly a half hour to replace the damaged screen of my wife's iPhone 8+.

The waiting area is tidy, with several stands for phone cases and screen protectors available for purchase (some of which, when purchased, will reduce the cost of screen repair). There is even a small play area for children, and cable tv.

As promised, the screen was fixed and the phone fully operational well before the givrn time frame. Very happy with service provided! Highly recommend!

Trey Brandon

This place is amazing, Great staff and great service. I dropped off my son PS5 on Monday and it was ready on Friday. HDMI port repaired and working like a charm. Thanks for the service.

Leslie Kessinger

Wasn't sure if they could help fix my binoculars. But they couldn't. They were nice folks, willing to be helpful.

Trenton Davis

Did not attempt to clean computer after paying for it to be cleaned and waiting 3 weeks to be cleaned, nothing changed besides a few broken keys they never put back on and were not broken when the computer was given to them.